Returns & Exchanges

Returns and size exchanges are accepted within 30 days of delivery after support approval.

Please contact support with your order reference and checkout email before sending any return parcel.

The return address is provided only after support approves the request. Please do not send parcels to any address before approval.

Items must be unworn, unwashed, free of odor and pet hair, and returned with original tags and packaging.

For sizing issues, exchanges are prioritized before refunds when replacement stock is available.

For customer-requested returns in the United States and Japan, return shipping is paid by the customer and refunds normally apply to the item subtotal only. Local consumer rights may apply in other markets.

Quality issues, wrong items, or missing items may be handled by replacement, reshipment, refund, or refund without return after support review.

Orders that have not shipped may be cancelled when support can process the request before fulfillment.